Ikea made a meeting with agencies. The goal was: to discuss its advertising requirements as part of a of the company's marketing suppliers.
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James Swift
Peter Wright, Ikea’s UK and Ireland marketing manager, said: "We continue to work happily with our agencies but, to be expected for a multinational organisation, our procurement team occasionally reviews suppliers of marketing services.
campaignlive.co.uk
Jarren
Ikea in general has the worst customer service experience in existence. Public service announcement: NEVER ORDER ANYTHING FROM IKEA ONLINE! You will never receive it. I bought a $500 piece of furniture that was supposed to be delivered yesterday between 1 and 5 pm. I was trapped at home all day and they never bothered to show up or call and tell me there would be a delay. I sat on hold with customer service for over 40 minutes before I gave up. I'm not even sure if I will be able to get my money back at this point because I am unable to get any assistance over the phone. Now I get to experience the joy of going to the store and dealing with someone in person who is likely to be as much help as the person who never picked up the phone on their customer service line. As far as I'm concerned they have stolen a day of my life, a vacation day that I had to take off of work, and $500 of my hard earned money. In return they provided indifference, no product, and no customer service.
consumeraffairs.com